Direct support // 01
NEED ASSISTANCE?
Email the development team and we will review your issue. Support is provided by 4-5-6 Aerial Concepts LLC.
EMAIL SUPPORTinfo@456aerial.com
OFFICIAL APP SUPPORT
OPERATOR
SUPPORT CENTER.
Requirements, troubleshooting, privacy guidance, and direct assistance for VECTOR SENTINEL on iPhone.
Before you contact us // 02
INCLUDE THESE DETAILS.
DeviceiPhone model and iOS version
AppVersion and build number shown in the app
MissionMission name and operating area
IssueWhat happened and steps to repeat it
Please do not email passwords, payment information, government-sensitive data, or other confidential material. A screenshot is helpful when it does not contain sensitive information.
Troubleshooting // 03
QUICK CHECKS.
The app does not rotate into landscape
Disable iPhone Orientation Lock, close VECTOR SENTINEL, then reopen the app. The simulator is designed for Landscape Left and Landscape Right.
A control is difficult to activate
Use a deliberate tap near the center of the control. If the issue continues, include your iPhone model, iOS version, mission name, and the control involved in your email.
Audio is muted or does not resume
Confirm the in-app sound control is enabled and check your iPhone volume. Pause and resume the mission once. If needed, close and relaunch the app.
An optional live map will not load
Core operating areas work offline. Live Vector Map requires a network connection; switch to a bundled operating area when offline or if the provider is unavailable.
Progress or settings appear incorrect
Relaunch the app before using Delete All Local Data. Deleting local data permanently resets local career progress, records, achievements, settings, and profile information.
Frequently asked // 04
PRODUCT QUESTIONS.
Does VECTOR SENTINEL control a real drone?
No. It is a fictional, unarmed entertainment and decision-training simulator. It does not connect to or control an aircraft.
Is this FAA Part 107 training or certification?
No. The app may model general aviation and ISR concepts, but it is not FAA-approved training, certification preparation, or a substitute for current regulations and professional instruction.
Does the app require an account?
No. VECTOR SENTINEL does not require an account, subscription, advertising profile, or sign-in.
Can I play offline?
Yes. Core missions and bundled operating areas are designed to work offline. Only the optional Live Vector Map requires network access.
Where is my progress stored?
Profile, settings, achievements, records, and career progress are stored locally on your device. See the Privacy Policy.
How do I request an App Store refund?
Purchases and refunds are managed by Apple. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase.